Training
Is your team up-to-date on the most recent developments in your field?
Taking you and your team through training could not been any easier!
Virtual trainings have proven to be a real hit and you do not need to remove your team from location as they can all just dial in and engage.
For some, in-house courses are a critical component of their business, and we are able to customize courses to meet the precise requirements of individual clients.
Developing effective leaders requires hands-on instruction, opportunities to apply the learning, feedback and coaching to further shape the skills of individuals and team and training is one of the best ways to achieve this.
Team training programs demonstrate your organization’s commitment to staff and employee development. They help foster team morale and a positive work culture, and have excellent team building benefits as well.
Training Programmes
These customer excellence training course is action based and participants are challenged to return to the workplace with a set of clear, self-developed guidelines that will improve service standards from day one.
At the end of this Customer Service training course your participants will be able to:
- Clearly identify the do’s and don’ts of customer service and measure themselves against them
- Describe the important part that being customer-focused plays in ensuring the success of their organisation
- Build their customer brand, fill gaps in service and develop methods of creating a great customer experience
- Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place.
As a leading expert on improving sales performance and maximizing sales achievement, we will show you how to increase your bottom-line results.
In this powerful program you will get income-producing gems to improve your selling and negotiation skills, including:
- The Seven Secrets of Persuasion
- The 1000% Formula for Increased Sales
- 6 “Knows” to Get the “Yes”
- Salesperson to Superstar Using the “Slight-Edge-Principle”
- 25 Proven Ways to Overcome Objections and Close the Sale
Our innovative leadership development training will help you explore your role as a leader, visionary and strategic thinker.
I am passionate about being your guide to help you connect with the core of your own unique leadership style and journey.
You’ll get experience, wisdom and insight as you discover:
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- How to Lead So Others Will Follow
- The Proven Keys for Motivating Your Team
- 4 Ways to Exceed Expectations and Get Noticed
- How to Move from Commanding to Connecting
- The Primary Tools of Effectiveness
These Team Building training course materials have been put together to help develop participants’ team working skills.
It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance. Therefore, it is relevant to all teams that require an element of teambuilding.
At this end of this team building training course your participants will be able to:
- Appreciate team skills and dynamics
- Identify and develop personal skills to become a more effective team member
- Establish effective team processes
- Improve team communication
- Demonstrate skills that help you to implement effective changes in the workplace
These business networking training course materials are aimed at helping participants develop their business or career.
They will help ensure they have the skills, knowledge and techniques to develop a joined-up networking strategy that gets them the outcomes they want.
At the end of this business networking skills training course, your participants will be able to:
- Develop a successful networking strategy
- Maximise their effectiveness with face-to-face and online networking opportunities
- Improve their approach, attitude and behaviours when networking
- Create a plan for networking that will help them meet their goals
These Business Planning training course is aimed at anyone that is involved in developing and planning for business. It is used to assist people that are starting out in business or those that are well established.
By the end of this Business Planning Training Course your participants will be able to:
- Explain the ”vision” for their business and what they want to achieve
- Define Commerciality and why it is important
- Explain the four ways their business can grow
- Develop specific strategies for their business and know how to exploit them
- Develop a SWOT analysis and key actions to drive their business forward
- Explain the customer experience transition and why this creates the need for continuous improvement
- Implement a process for innovative thinking
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